Billing Questions and FAQ's

Top Hightail Billing Questions

What Billing Plan am I currently on?


First if you are unsure about what billing plan your Hightail account currently has you can find all of the information online by logging into your account. Once you login please click on the My Account link at the top. This will show you your account type and billing plan right at the top. You also have a link from here to Upgrade your Account.





How do I view my past receipts?


Getting a receipt is really easy and can be done right through your Hightail account.  First login to and click on the My Account link at the very top.  Next click on the Billing Information link.  This will show you the current billing plan you are on, when you are paid in full through as well as the last invoice date.  




To download your receipts please click on the Purchase Receipts link on the left side and then click on the invoice date to bring up that specific invoice.




From the invoice detail page you can click the Click to print receipt link to print out a printer friendly version of the invoice.



I cancelled my account but am still getting billed

If you cancelled your account but are still getting a new monthly or yearly charge from Hightail please follow these steps:
  • First verify that you have cancelled your account by logging into your account and checking the Billing Plan using the steps indicated above.
  • If your account shows that it is still one of our premium paid accounts then proceed with the cancellation steps.
  • If your account shows a free Lite account but you are still being billed then this would indicate you have a 2nd account with us. Please try logging in under any other email addresses you frequently use to locate your paid account.  Many of our users mistakingly setup accounts under other work or personal email accounts thus creating many different accounts with us.  Please login using any emails you might have used to sign up and make sure they are all cancelled.


How do I change the credit card on file?

You can easily update your credit card on file by logging into your Hightail account and following these steps:
  • Click on My Account.
  • Click on the Billing Information link on the left.
  • Click Credit Card Details and proceed to enter your new credit card information.


How do I cancel my subscription?

Canceling your Hightail account can be done online while logged into your account at
  • Click My Account at the top of the page
  • Under the ACTIONS section, click Downgrade or Cancel Subscription
Please note: if you are being billed but your account shows a Free Lite account, this would indicate you have a 2nd account with us. Please try logging in under any other email addresses you use to locate your paid account.
Started ‎01-27-2012 by
Modified ‎09-19-2014 by
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