I've posted in response to others who have mentioned this issue, but I just wanted to lay out my case more thoroughly, so here goes:
I respect that you want to grow your business in a way you think is necessary, promising, and exciting. My sense is that you’re trying to become the ultimate platform for collaboration, and that you're envisioning HIghtail as a hybrid of Dropbox (for storage), YouSendIt (for file transfer), and... maybe Facebook (for community)? And if you can pull that off, great! BUT...
Personally, I don’t really need any of that (I might end up liking it, but I don’t need it). What I need from Hightail is the same elegant, flexible, dead simple file transfer service that I had in YouSendIt. You guys are still the only reasonably priced service that allows for 1) linking clients to large files, 2) tracking whether or not they’ve downloaded those files, and 3) setting those files to “never expire.” Other services offer some of those features, but I haven’t found any reasonably priced service that offers all of them.
And unfortunately, two changes to your recipient download page have made me very reluctant to use your service in that way:
1. You’ve made the “save” button look like the default option. I realize that this is in keeping with your prioritization of collaboration over file transfer. But it’s fatal to my ability to use Hightail as a file transfer service, at least for NEW clients. As a songwriter, if I want to send a link with samples of my work to someone new, I simply can’t take the risk that in the five seconds they’re likely to spend checking out the recipient download page, they’ll hit "save" only to be confronted with a demand that they create a new Hightail account.
2. I often send existing clients multiple files that have long, descriptive file names in one email. On the new recipient download page, those long names are not visible in anything like their entirety. This is true regardless of whether or not the page is in list mode or "icon mode." Again, I want my recipient to have total clarity when he goes to the page. As a corollary to this‚ I'd love to be able to set the default to list mode.
Neither of these problems existed in YouSendIt. And good solutions do exist: In Dropbox’s recipient download page, the “download” button is very prominent, with the choice “Add to Dropbox” as another (very obviously secondary) option. Better yet, allow us to hide the "save" option completely. If that's not acceptable, at least make the option "Save To Hightail," so the recipient doesn't hit "save" expecting to "save" the file by downloading it to his desktop.
Likewise, I can’t imagine it would be that hard to change the layout and font sizes of the page so that the full file names are clearly visible.
So... I hope you’ll consider these suggestions. Without restoration of YouSendIt’s clarity and simplicity, it’s likely I’ll decide it’s not worth it for me to continue as a paying customer.
The "sync" process is clumsy and difficult to manage. Someone just sent me 262 high resolution photos. I really only wanted to download a select few of them, but your system does not allow it. I had to "sync" to my hard drvie, thereby downloading 200 more photos than I really needed to download. Otherwise I could have reviewed each file on Hightail one at a time, then downloaded the ones I wanted one by one.
What I would really LOVE to see when I view files waiting to be downloaded on Hightail are thumbnail images of them all at once, along with the ability to select the ones I want to download and then download multiple files to a drive and folder that I choose each and every time I save the files.
The way your system is currently set up is just so impractical and very, very clumsy.
Please make it a priority for users to be able to sort by the existing headers in our clouds (name, date, et al.) It is so frustrating to not be able to sort my folders alphabetically. Why is this something that is not offered, so that it can be more like a Windows folder with active headers for sorting by any of the offered headers?
Please provide information about when this will be available, as it is something that many, many users want! Why is this not something that we can do, when so many other cloud software applications offer this as standard? Thank you.
Not all of us work in teams - yet still need to work with files larger than 2 gb. So the teams account ends up being overkill and a huge bump since its based on a x2 price. Would be great to be able to get a pro plus and then for a add-on fee get the feature to send larger files or be a team of 1.
We have clients who are motivated to click on Save vs Download when they want to Save a file to thier desktop! They get confused by thinnking they need to register for an account before d/l a file. I can't imagine this hasn't been encountered by other yousendit.com users. Have you folks considered modifying your button lexicon to help newbs distinguish the most efficient way to accomplish tasks? PERHAPS placing the Download button first then the Save AND adding Download file(s) to your device and Save file(s) to your Account login required. footnoting, no account or sign-in is neded to download a file(s). Thanks Bob
I think we should have options regarding the text on our dropbox.
Wouldn't it be nice to change the font, the size or even the color?
Everyone, join in with me and contact hightail support and ask for these options.
The more time they hear about it, the more willing they'll be to implement, to shut us up
Hi, when I heard about unlimited storage I thought great finally, Ill uprade my free account and backup all my files, then I found out that I am forced to only sync to my C drive, This is pretty crazy, most people like to keep their C drive as clean as posible, system and programs only.
Surley this is a simple option, I have this as standard with other cloud services, and can change as many times as I want.
I cant upgrade to a paid pro plan until this is an option, hopefully will get added soon, many thanks
Hightail is an ok service...
1. I can't move files from a main folder to one of its subfolders - I'm using firefox on win 7
2. I can't search for files within folders in browser version
3. It's hard to send feedback when these things arise - a feedback option should be very handy, instead of having to sign up for this forum.
There are more things... but I would have sent them already if there was a handy feedback option.
(Perhaps your new name suggests that people should "hightail" it from your service...)
Why do you do this? Just found out the hardway and now I'm having to wait whilst 500mb od stuff pointlessly re-downloads
A search function would be great. I have over 500 sent emails and going through them is a pain.
If search isn't feasible how about adding a filter that allows us to show more sent files per page (even a show all). That way I can at least use firefox's search to find the name of the file.
t would be great if the Hightail Desktop App showed the progress of the uploads. Currently it is difficult to tell which items have synched and how long it will be before items have reached the website. It would also be nice if you could get the links from within the app rather than have to go to the website to do so.
I want to put a personal touch to my landing pages where my Hightail download links are accessed. Is this possible? If not, Hightail please make it possible. The Hightail landing page is currently not cutting it aesthetically.
WeTransfer allows for resumable uploads so that no matter what you connection speed is, it will upload. If your connection is severed or dropped it will continue again from where it left off.
This is something that Hightail should implement ASAP. It would solve a lot of headaches even if it goes slow.
To minimise internet load, we run the desktop sync application on a single machine and share the hightail folder. All users then push updated files into this share as needed.
The only issue is that it requires us to leave an account logged in all of the time which is often impractical. Is it possible to have hightail desktop synch (e.g. run as a service)irrespective of whether the account is logged in or not?
We only use YousSENDit/Hightail to send files to clients. The Express app makes this quick and easy. No browser to open, just navigate to the folder or files you want to send, right-click and choose "Send By YouSENDit", and the app opens to the Send form with the folder or files pre-listed. Just fill in the recipient's email and hit Send.
Alas, this quickest and simplest method is no longer available in the <upgraded> version of Express. Now we have to first have the app open, then browse using the Add Folder or Add Files button. With our workflow we already have the folder open in a Windows Explorer showing the files we want to send. Being able to simply right-click right there eliminates browsing altogether! Please bring this useful and convenient functionality back to Express.
Hi, great service, very quick just signed up to pro service. But is there a way that when I take a photo on my mobile device it automatically uploads (or when i'm within a wi-fi area) back to my account. One of your competitors does this on my samsung galaxy S3. It would be a very cool addition to the andriod app. Or if its there already can you let me know how to get it working.
I often share folder with collegues outside of the company using the desktop app on my mac. Quite frequently I get the feedback that the invitation has not been received. My suspicion is that invitations may be stopped as spam.
I therefore suggest an option in the invitation dialog box to resend invitation.
At the same time an option to receive a copy of e-mail being sent out is also useful, because I often get a phone call asking how to download the file or how to add desktop app, but that is difficult to help with as I do not have a copy of the e-mail and the links.
Please, please change the current save option. I had not realized that after your "upgrade" to a new name, you changed how people download until I started getting very annoyed calls and emails. From the recipients standpoint - it is very confusing to be sent files for download and (1) there is no option to download all, only save all, and (2) being used to Microsoft using the term "save as" for downloading, you click on save and suddenly think that you have to purchase the software. Of course, it is not Hightail that gets yelled at by the disgruntled customer, but me - the person who sent the files. How dare I tell them I'll send a free file that they have to pay for.
Once I realized what was happening, I made sure to include the following disclaimer with every file I send: "Hightail has recently modified its download process. Please make sure to select DOWNLOAD to receive your files, not SAVE. You do not need to purchase the software in order to download. I apologize in advance for any confusion."
So either let those of us who are actually sending the files choose whether or not the save option is available or automatically hide it unless someone is already logged into your service.
Please make the headers active - it seems so intuitive to be able to click on Date to be able to sort the contents of the folder by Date... also, change the column widths to be able to see full file names!
I am a frequent user of Hightail as I send large photo files often. I just purchased a new computer, and thus a forced migration to Windows 8 (XP was wonderful and I miss dearly it as I attempt to learn yet another new format). When I downloaded the Windows 8 plug-in I was suprised to find that there is no compatibility with Outlook 2013. It's more than half way through 2013, by now one would think you folks would have created the necessary software to make Hightail and Windows 2013 compatible. As it is now, the steps needed to send something by Hightail is at best a pain in the ass. Please make this a priority, cause all the feel good stuff you send out there quickly pales when you cannot use your product easily.
Also, who was the MBA genuis that thought "Hightail" was a better name than Yousendit? Frankly, it's not, and certainly is not worth the confusion that comes with any name change. My suggestion you fire the person responsible, as I am afaird that more of his/her ideas might be equally as "useful."
After selecting several files to go in a folder, it seems that I have to re-select them to send the folder. Once the folder is complete, why can't I just sending the folder as is, without relecting each file within that folder that I want to send. Isn't that the whole point of creating a folder? Where's the "send entire file" button?
I am looking for a file transfer site that has a SEARCH feature. To be able to go into the "Sent" emails and search the names. I send mp3s mainly and it would be amazing to be able to enter an email and see what I ahve sent that person in the past. If there are other sites that are doing this, someone please let me know and I'll sign up today.
In the web app on Firefox 23, if you create a new subfolder and try to move files from the current folder to the subfolder, the selection dialog box won't allow you to navigate to the current folder -- and therefore not to the subfolder. The current folder is greyed out and non-responsive.
It would be nice in the Ios Apps, to be able to sync the photos (and even also others data) from the phone to a specified folder in my hightail account.
Nothing to think to, when I shoot the photo this come copied in hightail (I already spend money for the hightail account, So I coul avoid to spend further money to upgrade the Icloud space...)
Here is an idea, although it's not new and dates back to the very beginning of the internet.
The fact that you forgot to include any indication of download progress is beyond me. It flies in the face of all professional who relied on yousendit.
If this is not fixed soon, I'll cancel my subscription
You should make your page to recognize drag and drop attachment rather than forcing people to locate the file manually. Keep in mind some of us have 20 layers of subfolders and it's a waste of time to go from the root folder down to where the file you want to send is at, especially when the file is sitting right next to you on your computers browser. So yeah. a drag and drop funcionality (type of gmail attachment) would be VERY appreciated.
I need to change the location of the yousendit folder on my pc. When installing your desktop app - it doesn't give you the
option to change the location to another drive.
Currently it is on the C\ drive and this drive is very full (500meg left to go!) I have another
drive D\ where all my folders are kept. I want to change the sorce folder to
the the D\ drive.
When will a gallery view or at least a thumbnail view (cached & displayed for all items) be relaeasd for folders. Waiting for a prefview takes too much time. Downloading and using the desktop client, along with the OS preview is not a valid work-around.
Amy from our old suggestion board stated that she would like to be able to press a single button that would allow her to download all files on the website.
(Note: you can use our express app http://hightail.com/applications to currently download all)
We receive a lot of feedback about our 2gb file size limit, and it's apparent that customers could use the ability to send files larger than 2gb. So here it is in the Suggestions Board - it'd be great to be able to send files larger than 2gb. If you agree, please give this comment Kudos by clicking the Thumbs Up icon.
I've had difficulty when trying to use the desktop app and sync on my mac. Files not uploading completely, duplicate files being made (sometimes over 10 copies), folders and files getting renamed. Also, the transfer speed seems slow, though there's no way for me to verify.
I am a Dropbox user as well, and I've got to admit that their desktop sync app works 1000 times better than YouSend It. If you guys could work on the Desktop app for mac, I'd sure appreciate it.
Is it possible to change the time zone for the datetime stamp displayed in the Return Receipt
"Your file 23_Oscar_Ramsay_Drive.pdf was downloaded on 01/23/12 at 07:06:41pm PST by the following recipient: firstname.lastname@example.org."
"Your file 23_Oscar_Ramsay_Drive.pdf was downloaded on 24/01/2012 at 13:06:41 by the following recipient: email@example.com."
We are on the east coast of Australia and follow Eastern Australia Summer Time which is UTC + 11 hours and use date format DD/MM/YYYY
Since I can't find a way to avoid using Flash in order to send a message (I DO have a query in to find out if there exists a way to send w/o using Flash), and Flash use unnecessarily/cavalierly makes one's computer vulnerable to various forms of malware attack, I strongly suggest removing the requirement that the user have Flash, OR, if it's possible to send using YouSentIt WITHOUT having Flash, that this option be made more apparent.
I'm migrating the most popular suggestions from our old suggestion board over here. On that old suggestion board, Kylie wrote:
It would be great to know how full the dropbox is getting... so you can make an informed decision on when files need to be deleted... It can fill up without you even realising it, and then the person trying to send you the file just gets an error message... it's not clear enough!
If you'd like to see this feature implemented, please give this post Kudos by clicking the Thumbs Up icon. Thanks!