I do not want my clients to SAVE the files I send them. They are meant to be used as short term examples to assist my clients in creating their own books, not to download and keep them indefinitely. Although I set the files to expire after a sufficient amount of time for my clients to be able to utilize these files for their intended purpose, Hightail allows them the option to SAVE the files - which I do NOT want! If I have marked them to expire after a certain timeframe, then Hightail should respect this, and I am the paying client of Hightail! HOWEVER, Hightail allows the recipient to choose to SAVE files - despite there being an expiration date set by the sender, with NO option available to the sender to disallow recipients from saving these files. Clearly Hightail is allowing this SAVE option because it then forces the recipient to then have to open an account with Hightail...thereby earning a new customer and $ - at my expense. If an option is not added allowing the sender - Hightail's customer - to choose NOT have their files saved by the recipient, thereby allowing files to expire as the sender desired in the first place, then I will most definitely start researching other file sharing programs to see if I can get what I desire elsewhere.
And, incidentally, as I posted below...shame on Hightail for reflecting their name as the sender of an e-mail to recipients rather than the actual sender...the paying customer of Hightail. A recipient would have NO idea who the actual sender is (as HIGHTAIL appears in the "From" column in the recipient’s e-mail box) until they open the e-mail and, as pointed out below, with viruses/hacks/spam, etc., I certainly wouldn't open an e-mail from an unknown sender - and HIGHTAIL to most would, indeed, be considered an unknown sender. SHOW YOUR CLIENT'S NAME as the sender, NOT your name! You are merely the file sharing company who transmitted the e-mail - of which you were paid to do - NOT the sender of the e-mail.
I noticed when I send company files through Hightail, the receipient of those e-mails sees "HIGHTAIL" as the sender of the e-mail (under the "From" section of one's e-mail box), NOT my name or my company's name as the sender. Many individuals outside of companies may be unfamiliar with the Hightail name and given the high possibility of computer viruses/hacking, etc., may choose to never open my e-mail because they have no idea I am actually the sender of the e-mail. Prior to Hightail taking over You Send It, my name and/or my company's name always appeared as the sender in the "From" column of the receipient's e-mail box, but no more. This NEEDS to be changed immediately in my view because paying for a service to deliver files will do me no good if the receipients are unaware I am actually the sender until such time as they may open the e-mail from, likely, an unknown source. I have noticed in the past some of my e-mails were, indeed, never opened and now I have a better idea as to why this may have likely been.
As a long long time Mac/Apple user I think it is wise for Hightail to let people import their Apple Mail or Address Book contacts into Hightail OR at least a way to import a .csv file that would conform to your field structure. Even the way it is now I must add addresses one by one which is a very slow process that I would rather avoid as often as possible, making your product less than desireable to use going forward.
my customer gets a link DOWNLOAD FILES. they click (naturally) SAVE ALL. then they are stuck because they dont want to creat a profile. pls don't be so aggressive in marketing. you and i'll lose customers. after clicking the linking mail downloading should be easy and not require noticing that you should hit the icon to the left from the DESELCT ALL txt.
I've posted in response to others who have mentioned this issue, but I just wanted to lay out my case more thoroughly, so here goes:
I respect that you want to grow your business in a way you think is necessary, promising, and exciting. My sense is that you’re trying to become the ultimate platform for collaboration, and that you're envisioning HIghtail as a hybrid of Dropbox (for storage), YouSendIt (for file transfer), and... maybe Facebook (for community)? And if you can pull that off, great! BUT...
Personally, I don’t really need any of that (I might end up liking it, but I don’t need it). What I need from Hightail is the same elegant, flexible, dead simple file transfer service that I had in YouSendIt. You guys are still the only reasonably priced service that allows for 1) linking clients to large files, 2) tracking whether or not they’ve downloaded those files, and 3) setting those files to “never expire.” Other services offer some of those features, but I haven’t found any reasonably priced service that offers all of them.
And unfortunately, two changes to your recipient download page have made me very reluctant to use your service in that way:
1. You’ve made the “save” button look like the default option. I realize that this is in keeping with your prioritization of collaboration over file transfer. But it’s fatal to my ability to use Hightail as a file transfer service, at least for NEW clients. As a songwriter, if I want to send a link with samples of my work to someone new, I simply can’t take the risk that in the five seconds they’re likely to spend checking out the recipient download page, they’ll hit "save" only to be confronted with a demand that they create a new Hightail account.
2. I often send existing clients multiple files that have long, descriptive file names in one email. On the new recipient download page, those long names are not visible in anything like their entirety. This is true regardless of whether or not the page is in list mode or "icon mode." Again, I want my recipient to have total clarity when he goes to the page. As a corollary to this‚ I'd love to be able to set the default to list mode.
Neither of these problems existed in YouSendIt. And good solutions do exist: In Dropbox’s recipient download page, the “download” button is very prominent, with the choice “Add to Dropbox” as another (very obviously secondary) option. Better yet, allow us to hide the "save" option completely. If that's not acceptable, at least make the option "Save To Hightail," so the recipient doesn't hit "save" expecting to "save" the file by downloading it to his desktop.
Likewise, I can’t imagine it would be that hard to change the layout and font sizes of the page so that the full file names are clearly visible.
So... I hope you’ll consider these suggestions. Without restoration of YouSendIt’s clarity and simplicity, it’s likely I’ll decide it’s not worth it for me to continue as a paying customer.
Currently, if you have to send multiple files that you already have uploaded in your library, you have to select each one individually and go back and forth clicking on the "select from hightail folders," select the item, then doing it over and over again. If you could just select a single folder to send and it would send all the files within that folder automatically that would speed up the process a great deal.
We used to get detailed return receipts that listed the name of the file that was downloaded right on the subject of the email, making it considerably easier to find a receipt. Now the subject is generic and it has created a lot more work since we have to look at each receipt to determine what file was downloaded.
Would it be possible to return to the old behaviour please?
This is a very common requirement as clients ask WHEN. Always.
A progress of syncing bar is desperately needed for 'Desktop' if it is to be used and trusted for business use.
One NEEDS to know progress, particularly when uploading large files that take many hours and clients are waiting.
Plus it means one can rest overnight while a large file syncs if I have confirmed approximate progress.
Just like the sender receives an email that has "Here's the link to this file:" with the short link underneath, the recipient should also have a short link in the email that they receive.
Hi, when I heard about unlimited storage I thought great finally, Ill uprade my free account and backup all my files, then I found out that I am forced to only sync to my C drive, This is pretty crazy, most people like to keep their C drive as clean as posible, system and programs only.
Surley this is a simple option, I have this as standard with other cloud services, and can change as many times as I want.
I cant upgrade to a paid pro plan until this is an option, hopefully will get added soon, many thanks
It would be very helpful to have the date and time a file is sent and when one is received. We have customer send multiple files and it's much easier to figure out which is the most recent by date and time stamp.
Also would like to see the size of the file.
First, I want to save I absolutely agree with the post on the save vs. download issue. i don't know how many of my clients have tried multiple times to get the file but are confused by the save option. PLEASE change and Peter so eloquently put it (on 11/3/13).
Secondly, the only option to send files larger than 2GB is the very expensive and team option. There is nothing in-between. Please create a plan for sending files, say, in the 5GB range, and maybe one that doesn't need unlimited storage. Not all of us who use this need to actually store it on-line. Please consider a cheap, "I don't need to store it permanently", but want to send larger files option.
I see below someone wanted to NOT see all the email addresses a file was sent to. I DO want everyone to see the full list that the link was emailed to. Without that, I am constantly being asked "did this get emailed to Xxxx?" A choice of blind or cc would be a nice feature. Seeing the full list reassures everyone that the files got sent to the right people.
I would like to rally the users out there to request the new "Return Receipt" function be returned to the original format. When I send files out, I used to get the subject line as the same subject that was send to my subcontractors. I use the jobsite address to track each project I send. This was extremely useful to track each project download and confirm all subs have downloaded the files. Now the software is just sending the "Return Receipt from Hightail" as a subject line, and not allowing me the ability to maintain order and ease of use. If we all band together, maybe we can get the developers to revert back to the way it was done prior to this change, and create an easier way to track our downloads by job name.
You can easily create a public link in Hightail (without an email address to enter) but this link never expires. We never know who is using it and there is no way to close the link. Our file is wide open to the world with no protection.
We use the Public link quite often because it more convenient than having to locate and enter a email address which is very time consuming (time is very important).
What I need is a way to create a Public or even Private link that has an expiry date of a couple of days or weeks. This is where Hightail would generate a link without having to enter an email address and it would automatically close after a period of time.
I am surprised this has not been added as other services do have this option (2Big2Send).
Please can you allow for secondary email addresses on a user's main account? It's very frustrating to have to open more than one account when I want to access my same contacts list and be able to up and download the same things but from a different address. Eg. someone has just sent me a file to my secondary address and I can't access it unless I ask them to re-send (which is a nuisance to everyone) or making me sign up for another account and starting all over again. I've been a subscriber to YouSendIt for years. In hope. Thanks.
It would be very useful to be able to select an entire folder from the "Folders" section of my Hightail media database as shown on the Hightail Website. Currently, I can only download a single file at a time, which is very cumbersome for large amounts of material. If a folder could be selected and then download en mass that would make workflow a lot easier.
This may have been suggested before, I'd like to see file upload times to be in my own local time zone, it's recently become a problem using a shared folder and clients downloading the wrong file, so much so I'm going to be looking for an alternative service provider who can do this for me.
Please, please change the current save option. I had not realized that after your "upgrade" to a new name, you changed how people download until I started getting very annoyed calls and emails. From the recipients standpoint - it is very confusing to be sent files for download and (1) there is no option to download all, only save all, and (2) being used to Microsoft using the term "save as" for downloading, you click on save and suddenly think that you have to purchase the software. Of course, it is not Hightail that gets yelled at by the disgruntled customer, but me - the person who sent the files. How dare I tell them I'll send a free file that they have to pay for.
Once I realized what was happening, I made sure to include the following disclaimer with every file I send: "Hightail has recently modified its download process. Please make sure to select DOWNLOAD to receive your files, not SAVE. You do not need to purchase the software in order to download. I apologize in advance for any confusion."
So either let those of us who are actually sending the files choose whether or not the save option is available or automatically hide it unless someone is already logged into your service.
It would be pretty awesome if Hightail provided a "Manage Shared Folders" page. This page would list all shared folders, and allow the account owner to review sharing status, and perform all management functions--add and/or delete permissions, etc.
There are two reasons why this is important:
1. Navigation. A shared folder could easily be 5 levels down in the folder hierarchy. Rooting through hundreds of folders, and having to click through all file hierarchies in order to find shared folders is extremely inefficient.
2. Security. Any time that electronic data is being shared with multiple people, it is an essential security function to periodically review and update permissions. At present, when shared folders are buried deep in a folder hierarchy, there is no effective way to perform this review and update process.
An additional feature that would be very nice would be to provide an icon for a non-shared, upper-level folder that indicates that a lower-level folder in that chain is being shared. This is of secondary interest. It would not eliminate the need for a "Manage Shared Folders" page, but it would be a very nice feature.
One more note: Moving all shared folders into a Main folder named "Shared" is not the solution. All of us use file hierarchies in order to keep material where it belongs. Having to shift a folder out of proper order in order to share it would pull that material out of its proper location, hindering work flow and effectiveness.
I notice that, for some reason, either the structure of Apple's Keynote files have changed...or the way Hightail handles them have changed. Either way, I've been unable to send them.
The workaround is to create a .zip file of your Keynote file and upload that.
Hi I currently use my hightail account for 2 seperate business's and Im having to continually change my email address each time i wish to send froma different email address.
It would be great if you guys could have multiple email address's linked to the account or an option which email address to send from.
Could you please look into this, surely this has been suggested before. It would save alot of time change email address's all the time and waiting for confirmation emails.
Please make it a priority for users to be able to sort by the existing headers in our clouds (name, date, et al.) It is so frustrating to not be able to sort my folders alphabetically. Why is this something that is not offered, so that it can be more like a Windows folder with active headers for sorting by any of the offered headers?
Please provide information about when this will be available, as it is something that many, many users want! Why is this not something that we can do, when so many other cloud software applications offer this as standard? Thank you.
I am interested in receiving files directly from a cell phone. But this would be a cell phone from someone I may or may not know directly, so using the Hightail app is not an option. I want to email them my Uplink URL. They would access that link from their phone. The link takes them to my uplink page. However, their phone is not able to upload the file. The UPLINK is replaced on an iphone with "Get Flash Player 9....This content requires the Adobe Flash Player version". And an iphone does not support this. I understand it's something similar for an android phone.
I have been a YouSendIt user for years as this has never been a problem. I am using your desk top app to receive multiple files from multiple users. The problem is that I after I sync my desktop app there is no indication that the assets have been downloaded. It would be handy to have some sort of check box or indication that the assets have been synced up. Thanks for listening.
I think we should have options regarding the text on our dropbox.
Wouldn't it be nice to change the font, the size or even the color?
Everyone, join in with me and contact hightail support and ask for these options.
The more time they hear about it, the more willing they'll be to implement, to shut us up
When you send us the email confirmation, letting people know that they just sent a file, it would be very very helpful if you included the text that we typed when we sent the file somewhere in the email.
Right now, when I send someone a file, the instructions I typed out, or the date I want something done, it's gone as soon as I hit the send button - I don't know if I typed the wrong date, the wrong instructions... And it's good to be able to hold that company accountable if I asked them for something. But, if you included that text I typed in the receipt email, which isn't a very large amount of data for your servers to transfer, that would be fantastic. =)
The most important because I am recieving a ton of complaints and resend requests to just keep the download feature simple. One download link and no other options. After the download then offer any other options to my customers. As a paid customer to your service your trying to get more people signed up is actually working against you because confued and frustrated customers won't want to sign up for your service. And it's is not just this one thing that is the problem.
Not making it simple, as YouSendIt was, you will lose a ton of customers like myself, many who are part of the "silent majority" who are also very frustrated that will switch services and cause your service to fail.
Again, just one download link to download to their own computers. How about after they have downloaded our file then offer them a link to join?
You absolutely need to put back the internet speed functions status feature so as we send files we are aware of the speed of our ISP's.
It would also be very helpful to know how much data totals are per week/month so if our ISP are incorrect in there usage totals charges to us then I have recourse and documentation.
Super important. How about including the original text/subject in forwarded files as YouSendit did?
And actually how about having an actual resend feature that resends everything file with original address/text and subject line the same and again without having to re-address file. Especially in the mobile App for my iPad. My customers often cannot find the original download link in their in box.
How about having templates to make easier sending to repeat customers?
How about allowing your Hightail send address box be able to access my computer address book?
BTW Your mobile app is very confusing when trying to send files.
How about a feature that compresses pictures/files in a folder into a zip file that is attached to send in an Hightail e-mail. And so that zip file can be named so I don't have to do that seperately? This would mass speed up my workflow.
How about website testers that are not the same one's that tested the Obamacare website. Just kidding. But I will volunteer to help make your service the best online sending service on the net.
Thanks for your interest.
Please configure a "Download All" option for files. I often receive hundreds of individual files, and have begun discouraging my clients from using Hightail, as it's incredibly time consuming and frustrating. If not resolved, I will delete my Hightail account perminantly and use another fileshare service going forward.
I have been using hightail/yousendit for years now and one thing that I always seem to have a problem with is the recipient never getting the email from hightail. For this reason i started using the folders and sending the link myself, but as of late i am lacking the space in my folders so i have started sending the files direct through hightail and I am yet again having recipients say they are not receiving the emails with the links.
I opened a case with support and was directed to this page that lists a number of ideas that seem to turn the issue back around on the user, instead of actually addressing the problem that starts with Hightail.
Basically what that page is telling me that it's actually Hightail's fault the emails aren't getting through. I'm not sure it makes a lot of sense to tell everyone I ever send an email to check their spam box because it will probably be in there. Or to set up separate email accounts JUST FOR ME! That it actually says that as one of the options is ridiculous and nearly infuriating because it is as close to mocking your customer as you can get.
Hightail needs to spend some of the money I've paid over the years in investing in a web master who knows how to get Hightail customers on whitelists that won't get their emails sent to spam boxes.
Please Hightail admin you really need to read and reread then implement as soon as possible suggestions listed in ideas. Not just mine or you may experience mass customer loss of your "silent majority."
I don't often post to these boards until I reach my frustration level that I have now. The two biggest suggestion that need to be fixed right now are the confusing download of files. I get to many complaints that negatively reflect on my business and I have to call every file sent customer to ensure they can get their files.
Make one download link then after download by recepient(s) then offer anything else you want to offer.
Include original text/address and subject line when "resending" forwarding files
Make a resend link
All these for Website, Mobile and desktop
Hightail Desktop Application
You currently send me a notification when the link for an uploaded file has been sent to a recipient. It would be very useful to have the option of choosing to receive notification when the recipent actually uses the link to download the file. I currently have to log back in to check the sent folder for evidence of downloads.
Currently, we are only able to share folders at the top level, unless I am missing something. I would really like to have the ability to set permissions locally (e.g., I want Employee A,B,C, and D to have access to 90% of files in a particular folder; however, there are legal/HR documents I would like to be able to restrict so that only Employees A and B have access to view these). Rather than creating a whole new top-level folder for these, we should be able to keep all our files organized in the folders they belong in, and set local permissions, ideally all the way down to the file level. As a default, files and sub-folders would inherit the permissions set at the parent or top-level folder; we would then set local permissions for items we want to restrict access to.
Along these lines, managing user permissions is severely lacking in the current system. I should be able to go into the User tab/module, select a link that says "manage users" and see a list of all site users (internal and external), what permissions they have, and edit permissions right then and there. I feel that this is a very basic function in a team environment that is concerned with security and access visibility. Please add this.
see content of support:
Mark this is kirk again regarding re-sharing folder. I did what you said: here is the url: WWWNOTACTUAL URL You will notice that it embeds my user name in the login- so this url can only be for me- I can't send it to all recipients to re-invite them (with verify) to share the folder-
do you want to retry for a solution for me?
Mark Allen so sorry about that that Kirk.. you will have to re-share the file if you need to have it re-send them to all.. (REMOVE THEM FROM MY SHARE LIST AND THEN ADD THEM AGAIN)
kirk That is a needed upgrade to Hightail folder sharing. The current method will have more than one invite floating around with different URL's- one or more of which won't work. If someone is searching for the link to the folder that could be very confusing.
Is there an option to have copies of the share invitations sent to me at the same time- At least I would have a record of the link in their invite and could re-send their specific one.
Mark Allen- I'm very sorry Kirk but at the moment for them to get a link again, you need to re-share it since the share permission was view and modify right which is very sensitive when it comes to excluding other people who isn't part of the recipient list.
because people who is not listed as a recipient will be given an error message of restricted access
kirk- My share permission was view only- but I do not think it matters.
Mark Allen if it's view only, you might have checked the verify identity.. if you wish to have only one link for all, you can just remove the check on that verify option.. then the link will be available for everyone
kirk- No I don't want to do that.
For a folder sharing program to not have the ability to resend a specific sharing invitation link to an existing person in the list is nonsense.
You should let the programmers know- this is reason for me to cancel the service.
Mark Allenso sorry about that Kirk..
can you just remove them then re-share if you really want them to get the link again..
kirk- Yes I will have to- but then they will have two invites in their email- one of which does not work.
THIS IS A PROBLEM THAT NEEDS TO FIXED- YOU CAN'T HAVE A FOLDER SHARING SERVICE WITH THIS KIND OF CONFUSING MICKEY MOUSE RE-SHARE.
More important to me that who *downloaded* is who *didn't* download. I will often need to take additional actions when a recipient does NOT download a file.
Yet, the only place I can retrieve that information is when the file was one of my last files sent. After that, the data about receipents with zero downloads simply disappears.
Feature Request: Allow users to see *both* who downloaded, and who DID NOT download file. There's extra credit if I can also download that list into a CSV file.
We would very much like to be able to track who has logged into the shared folders. Currently, we can only see who has accepted an invitation to the folder but not who and when they have accessed it.
Please let us know when this service is available.