We as a company transferring large files have used yousend it and subsequently hightail for years with great success.
Recently a change in your desktop application software/setup has resulted in massive data/internet/cost issues for my home studio which unbeknownst to us and certainly not at our knowing request, began to sync ALL files we had been transfering as a business. 145 gig. ONE HUNDRED AND FORTY FIVE GIG!!
This caused weeks of anguish as we searched for viruses, malware, anything to explain never seen before data spikes in our internet account. Our account was cut off numerous times by our unsymapthetic internet provider despite a decade of otherwise consistent and modest file downloading.
It was only when finally one of our machines stopped working as it no longer had any disc space did we discover what High tail was doing.
Why has this feature been added and been so buried that your average busy (and IT literate) user has no idea that this is going on in the background????? Fine if you word with small data files but potenially crippling for businesses transferring large amounts of data. Which by the way are one off transfers which we have no need to keep as synced folders anywhere.
The new design with square icons representing attached files and uploads is very clunky and obtrusive. This will be an absolute nightmare if you're attempting to send a large number of files.
Also, I don't know anyone who will be happy to see the proper status bar with upload percentage gone.
"How's that upload coming?"
"How's that upload coming?"
"The little red bar under the icon looks maybe bigger than it was a while ago."
I hate your new page layout and the absence of any hint of how long a file will take to upload. I think this is pretty basic. Why did you feel the need to change the page and take something that worked and make it worse... just to be different... because some young, hip 18 year old had the great idea. I actually pay for this site that I feel is now WORTHLESS.
When Hightail send me a file from someone who places it on your site how about you let me access it. At present I seem to be in an endless doloop of asking me whether I want to download aps, pay for upgrades or some such nonsense. Either grant me access or get lost.
Everyone knew the old name - all my students used it because it was so much more userfriendly than Dropbox who I believe at that time had no desktop app. With the new and incredibly badly chosen name you've lost so many customers - all my students now use Dropbox with desktop app which also offers more storage.
I've posted in response to others who have mentioned this issue, but I just wanted to lay out my case more thoroughly, so here goes:
I respect that you want to grow your business in a way you think is necessary, promising, and exciting. My sense is that you’re trying to become the ultimate platform for collaboration, and that you're envisioning HIghtail as a hybrid of Dropbox (for storage), YouSendIt (for file transfer), and... maybe Facebook (for community)? And if you can pull that off, great! BUT...
Personally, I don’t really need any of that (I might end up liking it, but I don’t need it). What I need from Hightail is the same elegant, flexible, dead simple file transfer service that I had in YouSendIt. You guys are still the only reasonably priced service that allows for 1) linking clients to large files, 2) tracking whether or not they’ve downloaded those files, and 3) setting those files to “never expire.” Other services offer some of those features, but I haven’t found any reasonably priced service that offers all of them.
And unfortunately, two changes to your recipient download page have made me very reluctant to use your service in that way:
1. You’ve made the “save” button look like the default option. I realize that this is in keeping with your prioritization of collaboration over file transfer. But it’s fatal to my ability to use Hightail as a file transfer service, at least for NEW clients. As a songwriter, if I want to send a link with samples of my work to someone new, I simply can’t take the risk that in the five seconds they’re likely to spend checking out the recipient download page, they’ll hit "save" only to be confronted with a demand that they create a new Hightail account.
2. I often send existing clients multiple files that have long, descriptive file names in one email. On the new recipient download page, those long names are not visible in anything like their entirety. This is true regardless of whether or not the page is in list mode or "icon mode." Again, I want my recipient to have total clarity when he goes to the page. As a corollary to this‚ I'd love to be able to set the default to list mode.
Neither of these problems existed in YouSendIt. And good solutions do exist: In Dropbox’s recipient download page, the “download” button is very prominent, with the choice “Add to Dropbox” as another (very obviously secondary) option. Better yet, allow us to hide the "save" option completely. If that's not acceptable, at least make the option "Save To Hightail," so the recipient doesn't hit "save" expecting to "save" the file by downloading it to his desktop.
Likewise, I can’t imagine it would be that hard to change the layout and font sizes of the page so that the full file names are clearly visible.
So... I hope you’ll consider these suggestions. Without restoration of YouSendIt’s clarity and simplicity, it’s likely I’ll decide it’s not worth it for me to continue as a paying customer.
We have been using Hightail (a.k.a You Send it) for years. Suddenly today, I get a return receipt on every download. I don't want a return receipt on every download. If i want one I would click it. Now it's automatically clicked on.
It's a nice option, but shouldn't be forced on us. Please remove the automatic function or give us the option to change the default.
my customer gets a link DOWNLOAD FILES. they click (naturally) SAVE ALL. then they are stuck because they dont want to creat a profile. pls don't be so aggressive in marketing. you and i'll lose customers. after clicking the linking mail downloading should be easy and not require noticing that you should hit the icon to the left from the DESELCT ALL txt.
Currently, if you have to send multiple files that you already have uploaded in your library, you have to select each one individually and go back and forth clicking on the "select from hightail folders," select the item, then doing it over and over again. If you could just select a single folder to send and it would send all the files within that folder automatically that would speed up the process a great deal.
I would like request the new "Return Receipt" function be returned to the original format. When I send files out, I used to get the subject line as the same subject that was send to my subcontractors. I use the project name/location to track each project I send. This was extremely useful to track each project download and confirm all subs have downloaded the files. The software changed to just sending the "Return Receipt from Hightail" as a subject line, and not allowing me the ability to maintain order and ease of use. Now I get the email address of who downloaded, BUT... NO PROJECT name!!
This is a very common requirement as clients ask WHEN. Always.
A progress of syncing bar is desperately needed for 'Desktop' if it is to be used and trusted for business use.
One NEEDS to know progress, particularly when uploading large files that take many hours and clients are waiting.
Plus it means one can rest overnight while a large file syncs if I have confirmed approximate progress.
We used to get detailed return receipts that listed the name of the file that was downloaded right on the subject of the email, making it considerably easier to find a receipt. Now the subject is generic and it has created a lot more work since we have to look at each receipt to determine what file was downloaded.
Would it be possible to return to the old behaviour please?
Why can I not download all the files a client sends me without clicking each one individually? I clicked "Save to Hightail" but who knows where that went, the Hightial folder is still empty. Everytime I have to use this service I dislike it more and more. I wish YouSendIt never went away. I will reccomend that all of our clients NEVER use Hightail in the future.
Hi, when I heard about unlimited storage I thought great finally, Ill uprade my free account and backup all my files, then I found out that I am forced to only sync to my C drive, This is pretty crazy, most people like to keep their C drive as clean as posible, system and programs only.
Surley this is a simple option, I have this as standard with other cloud services, and can change as many times as I want.
I cant upgrade to a paid pro plan until this is an option, hopefully will get added soon, many thanks
I am sorry but we have been using YouSendIt / Hightail for a long time and the newer versions are just absolutely horrendous! We don't want any kind of folder synch option, we don't want it to AUTOMATICALLY decide it is supposed to AUTOMATICALLY save all incoming files and attachmenets in EVERY email, we especially DO NOT want it to then AUTOMATICALLY copy all of thes files to the synch folder and then AUTOMATICALLY synch this data to the Hightail folders. With each new "update" to the Hightail Outook plug-in it gets to be crappier and crappier.
PLEASE BRING BACK JUST THE OUTLOOK PLUG-IN that allows JUST the Outlook functionalities and does none of the other options. Keep all of ther other functions to a different application / utility.
Almost every site on the internet has a SEARCH FEATURE. The most basic sites have SEARCH FEATURES.
How hard would it be to add a SEARCH FEATURE to HIGHTAIL?
How many times have you been looking for an ISCI code or Spot Title and you have to scan page after page of stuff to find the spot your looking for?
ADD A SEARCH FEATURE PLEASE!
I noticed when I send company files through Hightail, the receipient of those e-mails sees "HIGHTAIL" as the sender of the e-mail (under the "From" section of one's e-mail box), NOT my name or my company's name as the sender. Many individuals outside of companies may be unfamiliar with the Hightail name and given the high possibility of computer viruses/hacking, etc., may choose to never open my e-mail because they have no idea I am actually the sender of the e-mail. Prior to Hightail taking over You Send It, my name and/or my company's name always appeared as the sender in the "From" column of the receipient's e-mail box, but no more. This NEEDS to be changed immediately in my view because paying for a service to deliver files will do me no good if the receipients are unaware I am actually the sender until such time as they may open the e-mail from, likely, an unknown source. I have noticed in the past some of my e-mails were, indeed, never opened and now I have a better idea as to why this may have likely been.
I would like to rally the users out there to request the new "Return Receipt" function be returned to the original format. When I send files out, I used to get the subject line as the same subject that was send to my subcontractors. I use the jobsite address to track each project I send. This was extremely useful to track each project download and confirm all subs have downloaded the files. Now the software is just sending the "Return Receipt from Hightail" as a subject line, and not allowing me the ability to maintain order and ease of use. If we all band together, maybe we can get the developers to revert back to the way it was done prior to this change, and create an easier way to track our downloads by job name.
Why is Hightail moderating my posts? Seems to me that it's easier to do that than to acknowledge that something needs to be fixed. Also, manually moderating posts slows the feedback process down (someone there has to presumably go through posts and because users can't see existing posts regarding their problem, they'll add another one), discourages honest interaction between a business and its clients and may work only in the short term - once people realise what's happening, they'll leave.
It would be very useful to be able to select an entire folder from the "Folders" section of my Hightail media database as shown on the Hightail Website. Currently, I can only download a single file at a time, which is very cumbersome for large amounts of material. If a folder could be selected and then download en mass that would make workflow a lot easier.
First, I want to save I absolutely agree with the post on the save vs. download issue. i don't know how many of my clients have tried multiple times to get the file but are confused by the save option. PLEASE change and Peter so eloquently put it (on 11/3/13).
Secondly, the only option to send files larger than 2GB is the very expensive and team option. There is nothing in-between. Please create a plan for sending files, say, in the 5GB range, and maybe one that doesn't need unlimited storage. Not all of us who use this need to actually store it on-line. Please consider a cheap, "I don't need to store it permanently", but want to send larger files option.
You can easily create a public link in Hightail (without an email address to enter) but this link never expires. We never know who is using it and there is no way to close the link. Our file is wide open to the world with no protection.
We use the Public link quite often because it more convenient than having to locate and enter a email address which is very time consuming (time is very important).
What I need is a way to create a Public or even Private link that has an expiry date of a couple of days or weeks. This is where Hightail would generate a link without having to enter an email address and it would automatically close after a period of time.
I am surprised this has not been added as other services do have this option (2Big2Send).
Please, please change the current save option. I had not realized that after your "upgrade" to a new name, you changed how people download until I started getting very annoyed calls and emails. From the recipients standpoint - it is very confusing to be sent files for download and (1) there is no option to download all, only save all, and (2) being used to Microsoft using the term "save as" for downloading, you click on save and suddenly think that you have to purchase the software. Of course, it is not Hightail that gets yelled at by the disgruntled customer, but me - the person who sent the files. How dare I tell them I'll send a free file that they have to pay for.
Once I realized what was happening, I made sure to include the following disclaimer with every file I send: "Hightail has recently modified its download process. Please make sure to select DOWNLOAD to receive your files, not SAVE. You do not need to purchase the software in order to download. I apologize in advance for any confusion."
So either let those of us who are actually sending the files choose whether or not the save option is available or automatically hide it unless someone is already logged into your service.
It would be pretty awesome if Hightail provided a "Manage Shared Folders" page. This page would list all shared folders, and allow the account owner to review sharing status, and perform all management functions--add and/or delete permissions, etc.
There are two reasons why this is important:
1. Navigation. A shared folder could easily be 5 levels down in the folder hierarchy. Rooting through hundreds of folders, and having to click through all file hierarchies in order to find shared folders is extremely inefficient.
2. Security. Any time that electronic data is being shared with multiple people, it is an essential security function to periodically review and update permissions. At present, when shared folders are buried deep in a folder hierarchy, there is no effective way to perform this review and update process.
An additional feature that would be very nice would be to provide an icon for a non-shared, upper-level folder that indicates that a lower-level folder in that chain is being shared. This is of secondary interest. It would not eliminate the need for a "Manage Shared Folders" page, but it would be a very nice feature.
One more note: Moving all shared folders into a Main folder named "Shared" is not the solution. All of us use file hierarchies in order to keep material where it belongs. Having to shift a folder out of proper order in order to share it would pull that material out of its proper location, hindering work flow and effectiveness.
I aksed in a Live Chat how I could add Hightail to my website so that my clients can access a shared folder. Neil (my Hightail support agent) asked me to post this idea for the community to vote on it for future consideration.
Please can you allow for secondary email addresses on a user's main account? It's very frustrating to have to open more than one account when I want to access my same contacts list and be able to up and download the same things but from a different address. Eg. someone has just sent me a file to my secondary address and I can't access it unless I ask them to re-send (which is a nuisance to everyone) or making me sign up for another account and starting all over again. I've been a subscriber to YouSendIt for years. In hope. Thanks.
This may have been suggested before, I'd like to see file upload times to be in my own local time zone, it's recently become a problem using a shared folder and clients downloading the wrong file, so much so I'm going to be looking for an alternative service provider who can do this for me.
Just like the sender receives an email that has "Here's the link to this file:" with the short link underneath, the recipient should also have a short link in the email that they receive.
In Hightail-on-the-Web, which I use quite often when I travel computer-less, there is no column for the Subject Line on the File Activity Page.
If, say, 50 files are sent to me, I have to click on each file to see what the name of the file is. I should be able to see this straight away by simply glancing at the page.
Please fix this so we can use Hightail more effectively. It shouldn't be a hard fix.
Please make it a priority for users to be able to sort by the existing headers in our clouds (name, date, et al.) It is so frustrating to not be able to sort my folders alphabetically. Why is this something that is not offered, so that it can be more like a Windows folder with active headers for sorting by any of the offered headers?
Please provide information about when this will be available, as it is something that many, many users want! Why is this not something that we can do, when so many other cloud software applications offer this as standard? Thank you.
I see below someone wanted to NOT see all the email addresses a file was sent to. I DO want everyone to see the full list that the link was emailed to. Without that, I am constantly being asked "did this get emailed to Xxxx?" A choice of blind or cc would be a nice feature. Seeing the full list reassures everyone that the files got sent to the right people.
Dropbox has this great feature that allows you to send links to preview html files (it was part of the free dropbox until October 2013), it's only available to premium users now.
The idea is to be able to upload html pages with corresponding content, that you then share through a link to the "index.html". This way you can allow people to review a site without needing to download the whole folder structure and run it locally.
I think we should have options regarding the text on our dropbox.
Wouldn't it be nice to change the font, the size or even the color?
Everyone, join in with me and contact hightail support and ask for these options.
The more time they hear about it, the more willing they'll be to implement, to shut us up
I am interested in receiving files directly from a cell phone. But this would be a cell phone from someone I may or may not know directly, so using the Hightail app is not an option. I want to email them my Uplink URL. They would access that link from their phone. The link takes them to my uplink page. However, their phone is not able to upload the file. The UPLINK is replaced on an iphone with "Get Flash Player 9....This content requires the Adobe Flash Player version". And an iphone does not support this. I understand it's something similar for an android phone.
The most important because I am recieving a ton of complaints and resend requests to just keep the download feature simple. One download link and no other options. After the download then offer any other options to my customers. As a paid customer to your service your trying to get more people signed up is actually working against you because confued and frustrated customers won't want to sign up for your service. And it's is not just this one thing that is the problem.
Not making it simple, as YouSendIt was, you will lose a ton of customers like myself, many who are part of the "silent majority" who are also very frustrated that will switch services and cause your service to fail.
Again, just one download link to download to their own computers. How about after they have downloaded our file then offer them a link to join?
You absolutely need to put back the internet speed functions status feature so as we send files we are aware of the speed of our ISP's.
It would also be very helpful to know how much data totals are per week/month so if our ISP are incorrect in there usage totals charges to us then I have recourse and documentation.
Super important. How about including the original text/subject in forwarded files as YouSendit did?
And actually how about having an actual resend feature that resends everything file with original address/text and subject line the same and again without having to re-address file. Especially in the mobile App for my iPad. My customers often cannot find the original download link in their in box.
How about having templates to make easier sending to repeat customers?
How about allowing your Hightail send address box be able to access my computer address book?
BTW Your mobile app is very confusing when trying to send files.
How about a feature that compresses pictures/files in a folder into a zip file that is attached to send in an Hightail e-mail. And so that zip file can be named so I don't have to do that seperately? This would mass speed up my workflow.
How about website testers that are not the same one's that tested the Obamacare website. Just kidding. But I will volunteer to help make your service the best online sending service on the net.
Thanks for your interest.
Please configure a "Download All" option for files. I often receive hundreds of individual files, and have begun discouraging my clients from using Hightail, as it's incredibly time consuming and frustrating. If not resolved, I will delete my Hightail account perminantly and use another fileshare service going forward.
I have been a YouSendIt user for years as this has never been a problem. I am using your desk top app to receive multiple files from multiple users. The problem is that I after I sync my desktop app there is no indication that the assets have been downloaded. It would be handy to have some sort of check box or indication that the assets have been synced up. Thanks for listening.
I am finding it more and more of an inconvenience that my clients click on link or picture in the email we send them to access their files and they are hit with a larger than life SAVE ALL button and while reading the instructions are informed that they must SAVE these files or they will no longer have access in so many days.
We have had so many complaints that I now have to cancel our account to go with another provider.
If we, your customers, are already paying for this service, why are you feeling it necessary to market to our client base?
At least give an option to upgrade to something that is not about you but hte service that your customers are providing through you.