Currently, if you have to send multiple files that you already have uploaded in your library, you have to select each one individually and go back and forth clicking on the "select from hightail folders," select the item, then doing it over and over again. If you could just select a single folder to send and it would send all the files within that folder automatically that would speed up the process a great deal.
This is a very common requirement as clients ask WHEN. Always.
A progress of syncing bar is desperately needed for 'Desktop' if it is to be used and trusted for business use.
One NEEDS to know progress, particularly when uploading large files that take many hours and clients are waiting.
Plus it means one can rest overnight while a large file syncs if I have confirmed approximate progress.
I've posted in response to others who have mentioned this issue, but I just wanted to lay out my case more thoroughly, so here goes:
I respect that you want to grow your business in a way you think is necessary, promising, and exciting. My sense is that you’re trying to become the ultimate platform for collaboration, and that you're envisioning HIghtail as a hybrid of Dropbox (for storage), YouSendIt (for file transfer), and... maybe Facebook (for community)? And if you can pull that off, great! BUT...
Personally, I don’t really need any of that (I might end up liking it, but I don’t need it). What I need from Hightail is the same elegant, flexible, dead simple file transfer service that I had in YouSendIt. You guys are still the only reasonably priced service that allows for 1) linking clients to large files, 2) tracking whether or not they’ve downloaded those files, and 3) setting those files to “never expire.” Other services offer some of those features, but I haven’t found any reasonably priced service that offers all of them.
And unfortunately, two changes to your recipient download page have made me very reluctant to use your service in that way:
1. You’ve made the “save” button look like the default option. I realize that this is in keeping with your prioritization of collaboration over file transfer. But it’s fatal to my ability to use Hightail as a file transfer service, at least for NEW clients. As a songwriter, if I want to send a link with samples of my work to someone new, I simply can’t take the risk that in the five seconds they’re likely to spend checking out the recipient download page, they’ll hit "save" only to be confronted with a demand that they create a new Hightail account.
2. I often send existing clients multiple files that have long, descriptive file names in one email. On the new recipient download page, those long names are not visible in anything like their entirety. This is true regardless of whether or not the page is in list mode or "icon mode." Again, I want my recipient to have total clarity when he goes to the page. As a corollary to this‚ I'd love to be able to set the default to list mode.
Neither of these problems existed in YouSendIt. And good solutions do exist: In Dropbox’s recipient download page, the “download” button is very prominent, with the choice “Add to Dropbox” as another (very obviously secondary) option. Better yet, allow us to hide the "save" option completely. If that's not acceptable, at least make the option "Save To Hightail," so the recipient doesn't hit "save" expecting to "save" the file by downloading it to his desktop.
Likewise, I can’t imagine it would be that hard to change the layout and font sizes of the page so that the full file names are clearly visible.
So... I hope you’ll consider these suggestions. Without restoration of YouSendIt’s clarity and simplicity, it’s likely I’ll decide it’s not worth it for me to continue as a paying customer.
This may have been suggested before, I'd like to see file upload times to be in my own local time zone, it's recently become a problem using a shared folder and clients downloading the wrong file, so much so I'm going to be looking for an alternative service provider who can do this for me.
You can easily create a public link in Hightail (without an email address to enter) but this link never expires. We never know who is using it and there is no way to close the link. Our file is wide open to the world with no protection.
We use the Public link quite often because it more convenient than having to locate and enter a email address which is very time consuming (time is very important).
What I need is a way to create a Public or even Private link that has an expiry date of a couple of days or weeks. This is where Hightail would generate a link without having to enter an email address and it would automatically close after a period of time.
I am surprised this has not been added as other services do have this option (2Big2Send).
First, I want to save I absolutely agree with the post on the save vs. download issue. i don't know how many of my clients have tried multiple times to get the file but are confused by the save option. PLEASE change and Peter so eloquently put it (on 11/3/13).
Secondly, the only option to send files larger than 2GB is the very expensive and team option. There is nothing in-between. Please create a plan for sending files, say, in the 5GB range, and maybe one that doesn't need unlimited storage. Not all of us who use this need to actually store it on-line. Please consider a cheap, "I don't need to store it permanently", but want to send larger files option.
It would be pretty awesome if Hightail provided a "Manage Shared Folders" page. This page would list all shared folders, and allow the account owner to review sharing status, and perform all management functions--add and/or delete permissions, etc.
There are two reasons why this is important:
1. Navigation. A shared folder could easily be 5 levels down in the folder hierarchy. Rooting through hundreds of folders, and having to click through all file hierarchies in order to find shared folders is extremely inefficient.
2. Security. Any time that electronic data is being shared with multiple people, it is an essential security function to periodically review and update permissions. At present, when shared folders are buried deep in a folder hierarchy, there is no effective way to perform this review and update process.
An additional feature that would be very nice would be to provide an icon for a non-shared, upper-level folder that indicates that a lower-level folder in that chain is being shared. This is of secondary interest. It would not eliminate the need for a "Manage Shared Folders" page, but it would be a very nice feature.
One more note: Moving all shared folders into a Main folder named "Shared" is not the solution. All of us use file hierarchies in order to keep material where it belongs. Having to shift a folder out of proper order in order to share it would pull that material out of its proper location, hindering work flow and effectiveness.
Currently, we are only able to share folders at the top level, unless I am missing something. I would really like to have the ability to set permissions locally (e.g., I want Employee A,B,C, and D to have access to 90% of files in a particular folder; however, there are legal/HR documents I would like to be able to restrict so that only Employees A and B have access to view these). Rather than creating a whole new top-level folder for these, we should be able to keep all our files organized in the folders they belong in, and set local permissions, ideally all the way down to the file level. As a default, files and sub-folders would inherit the permissions set at the parent or top-level folder; we would then set local permissions for items we want to restrict access to.
Along these lines, managing user permissions is severely lacking in the current system. I should be able to go into the User tab/module, select a link that says "manage users" and see a list of all site users (internal and external), what permissions they have, and edit permissions right then and there. I feel that this is a very basic function in a team environment that is concerned with security and access visibility. Please add this.
see content of support:
Mark this is kirk again regarding re-sharing folder. I did what you said: here is the url: WWWNOTACTUAL URL You will notice that it embeds my user name in the login- so this url can only be for me- I can't send it to all recipients to re-invite them (with verify) to share the folder-
do you want to retry for a solution for me?
Mark Allen so sorry about that that Kirk.. you will have to re-share the file if you need to have it re-send them to all.. (REMOVE THEM FROM MY SHARE LIST AND THEN ADD THEM AGAIN)
kirk That is a needed upgrade to Hightail folder sharing. The current method will have more than one invite floating around with different URL's- one or more of which won't work. If someone is searching for the link to the folder that could be very confusing.
Is there an option to have copies of the share invitations sent to me at the same time- At least I would have a record of the link in their invite and could re-send their specific one.
Mark Allen- I'm very sorry Kirk but at the moment for them to get a link again, you need to re-share it since the share permission was view and modify right which is very sensitive when it comes to excluding other people who isn't part of the recipient list.
because people who is not listed as a recipient will be given an error message of restricted access
kirk- My share permission was view only- but I do not think it matters.
Mark Allen if it's view only, you might have checked the verify identity.. if you wish to have only one link for all, you can just remove the check on that verify option.. then the link will be available for everyone
kirk- No I don't want to do that.
For a folder sharing program to not have the ability to resend a specific sharing invitation link to an existing person in the list is nonsense.
You should let the programmers know- this is reason for me to cancel the service.
Mark Allenso sorry about that Kirk..
can you just remove them then re-share if you really want them to get the link again..
kirk- Yes I will have to- but then they will have two invites in their email- one of which does not work.
THIS IS A PROBLEM THAT NEEDS TO FIXED- YOU CAN'T HAVE A FOLDER SHARING SERVICE WITH THIS KIND OF CONFUSING MICKEY MOUSE RE-SHARE.
I saw the new contact list at https://www2.hightail.com/mycontacts It's great, and much needed; I'm glad you're working on that.
Is it possible to make that new sortable list accessible from the SEND page? That's when we most often have to find an email address. Looking it up by email address is near impossible. Thanks
It would be very useful to be able to select an entire folder from the "Folders" section of my Hightail media database as shown on the Hightail Website. Currently, I can only download a single file at a time, which is very cumbersome for large amounts of material. If a folder could be selected and then download en mass that would make workflow a lot easier.
We have clients who are motivated to click on Save vs Download when they want to Save a file to thier desktop! They get confused by thinnking they need to register for an account before d/l a file. I can't imagine this hasn't been encountered by other yousendit.com users. Have you folks considered modifying your button lexicon to help newbs distinguish the most efficient way to accomplish tasks? PERHAPS placing the Download button first then the Save AND adding Download file(s) to your device and Save file(s) to your Account login required. footnoting, no account or sign-in is neded to download a file(s). Thanks Bob
Hi, when I heard about unlimited storage I thought great finally, Ill uprade my free account and backup all my files, then I found out that I am forced to only sync to my C drive, This is pretty crazy, most people like to keep their C drive as clean as posible, system and programs only.
Surley this is a simple option, I have this as standard with other cloud services, and can change as many times as I want.
I cant upgrade to a paid pro plan until this is an option, hopefully will get added soon, many thanks
I have been a YouSendIt user for years as this has never been a problem. I am using your desk top app to receive multiple files from multiple users. The problem is that I after I sync my desktop app there is no indication that the assets have been downloaded. It would be handy to have some sort of check box or indication that the assets have been synced up. Thanks for listening.
I am interested in receiving files directly from a cell phone. But this would be a cell phone from someone I may or may not know directly, so using the Hightail app is not an option. I want to email them my Uplink URL. They would access that link from their phone. The link takes them to my uplink page. However, their phone is not able to upload the file. The UPLINK is replaced on an iphone with "Get Flash Player 9....This content requires the Adobe Flash Player version". And an iphone does not support this. I understand it's something similar for an android phone.
Please make it a priority for users to be able to sort by the existing headers in our clouds (name, date, et al.) It is so frustrating to not be able to sort my folders alphabetically. Why is this something that is not offered, so that it can be more like a Windows folder with active headers for sorting by any of the offered headers?
Please provide information about when this will be available, as it is something that many, many users want! Why is this not something that we can do, when so many other cloud software applications offer this as standard? Thank you.
Please configure a "Download All" option for files. I often receive hundreds of individual files, and have begun discouraging my clients from using Hightail, as it's incredibly time consuming and frustrating. If not resolved, I will delete my Hightail account perminantly and use another fileshare service going forward.
I think we should have options regarding the text on our dropbox.
Wouldn't it be nice to change the font, the size or even the color?
Everyone, join in with me and contact hightail support and ask for these options.
The more time they hear about it, the more willing they'll be to implement, to shut us up
The most important because I am recieving a ton of complaints and resend requests to just keep the download feature simple. One download link and no other options. After the download then offer any other options to my customers. As a paid customer to your service your trying to get more people signed up is actually working against you because confued and frustrated customers won't want to sign up for your service. And it's is not just this one thing that is the problem.
Not making it simple, as YouSendIt was, you will lose a ton of customers like myself, many who are part of the "silent majority" who are also very frustrated that will switch services and cause your service to fail.
Again, just one download link to download to their own computers. How about after they have downloaded our file then offer them a link to join?
You absolutely need to put back the internet speed functions status feature so as we send files we are aware of the speed of our ISP's.
It would also be very helpful to know how much data totals are per week/month so if our ISP are incorrect in there usage totals charges to us then I have recourse and documentation.
Super important. How about including the original text/subject in forwarded files as YouSendit did?
And actually how about having an actual resend feature that resends everything file with original address/text and subject line the same and again without having to re-address file. Especially in the mobile App for my iPad. My customers often cannot find the original download link in their in box.
How about having templates to make easier sending to repeat customers?
How about allowing your Hightail send address box be able to access my computer address book?
BTW Your mobile app is very confusing when trying to send files.
How about a feature that compresses pictures/files in a folder into a zip file that is attached to send in an Hightail e-mail. And so that zip file can be named so I don't have to do that seperately? This would mass speed up my workflow.
How about website testers that are not the same one's that tested the Obamacare website. Just kidding. But I will volunteer to help make your service the best online sending service on the net.
Thanks for your interest.
More important to me that who *downloaded* is who *didn't* download. I will often need to take additional actions when a recipient does NOT download a file.
Yet, the only place I can retrieve that information is when the file was one of my last files sent. After that, the data about receipents with zero downloads simply disappears.
Feature Request: Allow users to see *both* who downloaded, and who DID NOT download file. There's extra credit if I can also download that list into a CSV file.
We would very much like to be able to track who has logged into the shared folders. Currently, we can only see who has accepted an invitation to the folder but not who and when they have accessed it.
Please let us know when this service is available.
Please can you allow for secondary email addresses on a user's main account? It's very frustrating to have to open more than one account when I want to access my same contacts list and be able to up and download the same things but from a different address. Eg. someone has just sent me a file to my secondary address and I can't access it unless I ask them to re-send (which is a nuisance to everyone) or making me sign up for another account and starting all over again. I've been a subscriber to YouSendIt for years. In hope. Thanks.
Please, please change the current save option. I had not realized that after your "upgrade" to a new name, you changed how people download until I started getting very annoyed calls and emails. From the recipients standpoint - it is very confusing to be sent files for download and (1) there is no option to download all, only save all, and (2) being used to Microsoft using the term "save as" for downloading, you click on save and suddenly think that you have to purchase the software. Of course, it is not Hightail that gets yelled at by the disgruntled customer, but me - the person who sent the files. How dare I tell them I'll send a free file that they have to pay for.
Once I realized what was happening, I made sure to include the following disclaimer with every file I send: "Hightail has recently modified its download process. Please make sure to select DOWNLOAD to receive your files, not SAVE. You do not need to purchase the software in order to download. I apologize in advance for any confusion."
So either let those of us who are actually sending the files choose whether or not the save option is available or automatically hide it unless someone is already logged into your service.
I think you guys need to close this tracking loophole.......If I send files to someone with a Hightail account & they save rather than download, I cannot tell if & when they have accessed the files. It is important in my business that I can monitor when people have accessed files. Not necessarily a time but the fact that they have accessed them.
It would be nice if I could hide the email addresses from everyone. I noticed that when an email is sent everyone's email is listed at the top of the email they were sent. It's sloppy and I doubt everyone wants to know everyone elses email. However sometimes, I might want to use descretion when sending a file in order to not allow people to see each other's emails. It would be a nice addition.
Please Hightail admin you really need to read and reread then implement as soon as possible suggestions listed in ideas. Not just mine or you may experience mass customer loss of your "silent majority."
I don't often post to these boards until I reach my frustration level that I have now. The two biggest suggestion that need to be fixed right now are the confusing download of files. I get to many complaints that negatively reflect on my business and I have to call every file sent customer to ensure they can get their files.
Make one download link then after download by recepient(s) then offer anything else you want to offer.
Include original text/address and subject line when "resending" forwarding files
Make a resend link
All these for Website, Mobile and desktop
Hightail is an ok service...
1. I can't move files from a main folder to one of its subfolders - I'm using firefox on win 7
2. I can't search for files within folders in browser version
3. It's hard to send feedback when these things arise - a feedback option should be very handy, instead of having to sign up for this forum.
There are more things... but I would have sent them already if there was a handy feedback option.
(Perhaps your new name suggests that people should "hightail" it from your service...)
We only use YousSENDit/Hightail to send files to clients. The Express app makes this quick and easy. No browser to open, just navigate to the folder or files you want to send, right-click and choose "Send By YouSENDit", and the app opens to the Send form with the folder or files pre-listed. Just fill in the recipient's email and hit Send.
Alas, this quickest and simplest method is no longer available in the <upgraded> version of Express. Now we have to first have the app open, then browse using the Add Folder or Add Files button. With our workflow we already have the folder open in a Windows Explorer showing the files we want to send. Being able to simply right-click right there eliminates browsing altogether! Please bring this useful and convenient functionality back to Express.
Thanks for your consideration,
I want to put a personal touch to my landing pages where my Hightail download links are accessed. Is this possible? If not, Hightail please make it possible. The Hightail landing page is currently not cutting it aesthetically.
Not all of us work in teams - yet still need to work with files larger than 2 gb. So the teams account ends up being overkill and a huge bump since its based on a x2 price. Would be great to be able to get a pro plus and then for a add-on fee get the feature to send larger files or be a team of 1.
Please make the File Download button in recipient notification more prominent than the Save To Folders button. Right now the Save To Folders button is more prominent, and since it requires the recipient to have an account, just smacks of advertising.
When will a gallery view or at least a thumbnail view (cached & displayed for all items) be relaeasd for folders. Waiting for a prefview takes too much time. Downloading and using the desktop client, along with the OS preview is not a valid work-around.