Meet Brittany in Customer Support!

by Employee Kelly on ‎09-25-2013 12:10 PM - last edited on ‎09-27-2013 04:13 PM by Community Manager



GO NINERS!!! :smileytongue:


When did you start at Hightail?   I started April 2012 as a contractor and became permanent right before my birthday in October 2012. :smileyhappy:
Where did you work before Hightail?  I worked in semi-conductor sales for 2 years, I was a nanny for 8 years, throughout college I was a hostess trainer at Forbes Mill Steakhouse & PF Changs.
Where are you from? I grew up in Fremont, Mission Hills (but went to high school at Mitty in San Jose) & later moved to Los Gatos.
Tell me something I couldn't Google about you: One of the things on my bucket list is to travel to every continent (I have 4 left).
What do you love most about Hightail customers? The diversity of people I speak with every day, being able to relate to our customers on a personal level and never scripted. We are laid back, fun and each of us brings our own quirk to the group.
What was the craziest/funniest/out-there phone call you've had here? 
I spoke to a very sweet woman who used our service for her hypnosis business. She would transfer her recordings of sessions with clients through us. She was telling me about a psychic Doctor named Dr. Peebles who a trance medium channels. I looked him up on Facebook and read about him….it was very interesting….
What do you love most about working for Hightail?  The people are amazing, the days go by and don’t feel like “work” when you love what you do. The perks, lunch Mondays & Thursdays, amazing snacks, coffee, massages, car washes and more :smileyhappy:
Tell our users one thing they wouldn't think/know we did for fun here at Hightail?  Karaoke, balancing contests on stability balls, hula hooping during calls, film music videos, have a floating pet shark named Bruce…and the list goes on.
Why did you choose the word "intuitive" as the one word that described you? I solve problems by bounding between different ideas and opportunities. I remember events by what I read “between the lines” about their meanings, I come up with new ways of doing things; I am perceptive and often see underlying meaning in what people say or do. I try to see the bigger picture and think about future implications of actions.

by anamariatapias on ‎02-19-2014 11:24 AM



I have a question regarding this service, would i be able to access from another location and send files from a different computer?

by Rick1649 on ‎02-20-2014 02:01 PM

Installed new cpu with windows07. My desktop Icon is gone. How do I get it back. Also went to HT web site and the drag and drop feature does not work. How can I get these two to work? thanks Rick

by pankajbutalia on ‎02-24-2014 09:01 AM

Please see mail send 20 days ago.

also today :

I have been trying for over one month to cancel the free trial of HIGHTAIL.

Unfortunately, I was billed last month and there is a danger I may be billed again this month.

I do not wish to subscribe to Hightail.
Will someone please refund the 15$ I was wrongly charged last month plus the one dollar
that was blocked when I ordered a trial.

Please treat this as urgent as there seems to be no system to cancel subscription on the site.
Please treat this as urgent,

Pankaj Butalia



I mailed the same on Feb 5 but there has been no response.

by Edwin12345 on ‎02-24-2014 01:23 PM



Can you assit my recepients are failing to receive (download) the files i send them, they receive the following message:


This file has restricted access
The owner of this file has only allowed specific people to access this file. Contact the owner to re-send the file.
by Christina73 on ‎02-28-2014 12:42 PM


I am not sure if you can help me but i have an ipad, I download a file that was zipped from the hightail. It was sent by a customer with attached photos to be reviewed by me. It took almost seven hours to download. And i currently can't view the photos. Can you please help me in this matter so that I can view photos for adjustment for our customer. He sent a direct link to the folder.

Thank you for your time,


by filmimag0318 a month ago

I'm trying to change my old Email address to current one without success. What can be done?


by happydog a month ago

I am told to contact support due to 'technical issus', please advise

by dov0326 3 weeks ago

Hi Brittany,


Last night I sent 2 lots of files to different addresses and although I received a confirmation email from Hightail stating that the files had been sent, neither of the collection of files were received by the recipients. They did not receive an email telling them to download files. Can you please explain the situation as this has horribly effected the situation.

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