Confirm their Identity

by Community Manager ‎10-21-2013 09:42 AM - edited ‎06-13-2014 01:14 PM (2,705 Views)

You've sent your document through Hightail and a download link has been delivered to your intended recipient. From this point on, where that download link goes and who it’s shared with is no longer in your control.  The original recipient may share the link with her co-worker, who may then forward it to others in the company- that is, unless you chose to have more control over your content when you initally sent your file.


With the Confirm their identity feature, your sent files can only be downloaded by recipients whose email addresses are specified by you (the sender) at the time of upload.  Your recipient must validate his/her email address in order to access your file.   


Why is this an important feature? 

  • It provides an extra level of security to ensure that only the intended recipients can retrieve the file.
  • You, the sender, are able to control who can download the file and track the download status and details in the File Activity section of your account.

 Verify ID.png

Figure 1.1: How the Confirm their identity send feature looks through the Web App


Please Note: Recipients of files must have a Hightail account registered using the "intended recipient's email address", and must be logged in to that account to retrive the file.  If the recipient isn't logged into his or her Hightail account registered under the “intended recipient's email address,” the download link will direct to a Confirm their identity page where they will need to enter in the correct email address.


* If the recipient does not have a Hightail account attached to the “intended recipient's email address”, he or she should register for a free Lite account- the receiver does not need to sign up for a paid subscription.


Verify ID Web App.png

Figure 1.2: How the receiver will see the page


Thoughts on this feature? Comment below this post!

by peter1106 on ‎11-06-2013 04:25 AM

Will this be available for the Express App?
Is there already a replacement for the Yousendit Express App or will it only be browser-based?

by Ros on ‎11-06-2013 08:32 AM

When sending a file with the Verify Recipient Identity option, will the recipient be able to download the file to his/her computer?

by inato on ‎11-06-2013 10:33 AM

Is there an option to opt out of Verify Recipient Identity? Per a receiver even if the opportunity for a free account is there, the inconvenience of also having to offer a password was just too much. With U Send It, this extra step was not an issue.

by Community Manager on ‎11-06-2013 01:18 PM

Hi everyone - thanks for your questions! 


@peter1106 yes there is a replacement for the YouSendIt Express app; you can download Hightail Express from our applications page: https://www.hightail.com/applications


@Ros - The recipient will be able to download the file to his/her computer, as long as they have logged into their account to download the file. 


@inato - Absolutely.  If you do not want to use the Verify Recipient Identity option, you can uncheck it under Send Options (on the main Send Files page).


Let me know if there are additional questions, I'm more than happy to help clarify.

by peter1106 on ‎11-06-2013 02:37 PM

OK thanks, I was looking for an app like YouSendIt Express, not something that would require a browser for sending, but I will get used to it.

by Community Manager on ‎11-06-2013 02:41 PM

@peter1106 Hightail Express doesn't require a browser, it's the same app as YouSendIt Express, just rebranded :smileyhappy:



by peter1106 on ‎11-06-2013 03:04 PM