byKathleen07-11-201403:40 PM - edited 07-16-201407:56 AM
You have to send out a Keynote file for an important presentation, but it seems to keep getting stuck in the upload phase. After some frustration, you've come to our forums to see if this may be a common problem. The good news: it's not just you! The not-so-good news: the problem lies within Apple's .key file format. The actual Keynote file represents a package (folder) that contains the different files used in the presentation (ie: pictures, videos, or music you've included in your presentation). The latest version of iWork (upgraded with Mavericks) changes the way files are saved, which prevents the Hightail application from correctly synchronizing those changes. Our engineers are aware of this issue and are working on a fix to synchronize the new iWork files, however we've found a workaround that you can use in the meantime!
To upload and send your Keynote file using Hightail, simply follow these steps:
1. On your Mac, right-click on the Keynote file you created and choose "Compress". This will create a zip file.
2. From Hightail (either our Express application or directly from Hightail.com), choose "Upload" and select the compressed file:
3. Select desired security options, and click "Send It".
Upon receipt, the recipient will need to uncompress the file to retrieve the original Keynote file and all its contents.
Have an alternative solution? Let us know here in the Comments section!