Kathleen

Special Characters in File & Folder Names

by Community Manager on ‎10-21-2013 09:37 AM - last edited on ‎06-30-2014 01:55 PM by Community Manager (337 Views)

Due to the fact that 60% of our base is International, we often see posts come in about not being to upload certain files. This problem  can usually be attributed to one culprit: “special characters.”  Unfortunately at this time, special characters are not supported in file names and can cause an upload error.  

 

Scenario:  Meghan is a self-employed photographer who recently shot a wedding dress photo shoot in Barcelona.  She is trying to send three large image files over to a printing agency so they can have the files for a magazine cover.  She logs into her Hightail account, selects Upload from Desktop, and chooses the files to send. 

 

1.png

 

 

2.png

 

During the file upload process, she gets Error Code 1004

 

Solution: If you experience this problem, try to rename your file or file extension without any special characters in it. ie: Casa Milà.jpg, Park Güell --> Casa Mila.jpg, Park Guell

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