Special Characters in File & Folder Names

by Community Manager on ‎10-21-2013 09:37 AM - last edited on ‎06-30-2014 01:55 PM by Community Manager (436 Views)

Due to the fact that 60% of our base is International, we often see posts come in about not being to upload certain files. This problem  can usually be attributed to one culprit: “special characters.”  Unfortunately at this time, special characters are not supported in file names and can cause an upload error.  


Scenario:  Meghan is a self-employed photographer who recently shot a wedding dress photo shoot in Barcelona.  She is trying to send three large image files over to a printing agency so they can have the files for a magazine cover.  She logs into her Hightail account, selects Upload from Desktop, and chooses the files to send. 







During the file upload process, she gets Error Code 1004


Solution: If you experience this problem, try to rename your file or file extension without any special characters in it. ie: Casa Milà.jpg, Park Güell --> Casa Mila.jpg, Park Guell

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