on 10-21-201309:37 AM - last edited
a month ago
Due to the fact that 60% of our base is International, we often see posts come in about not being to upload certain files. This problem can usually be attributed to one culprit: “special characters.” Unfortunately at this time, special characters are not supported in file names and can cause an upload error.
Scenario: Meghan is a self-employed photographer who recently shot a wedding dress photo shoot in Barcelona. She is trying to send three large image files over to a printing agency so they can have the files for a magazine cover. She logs into her Hightail account, selects Upload from Desktop, and chooses the files to send.