Sync App: To sync, or not to sync

by Community Manager on ‎08-27-2013 09:50 AM - last edited on ‎09-30-2013 04:47 PM by Employee Kelly (12,024 Views)

Hightail for Mac or Windows makes file collaboration simple and convenient and allows you to keep important documents in sync across various computers and devices. 


With previous versions of the Desktop App, we automatically synced all of your data, which meant that as long as the application was running, all of your online Hightail folders would automatically sync to your computer’s local hard drive. While this may be not have been an issue to someone storing a few megabytes of data online, if you are storing gigabytes or terabytes of data online, you may not want to have all of that data synced to every computer you use. Moreover, you may not have the disk space to do so.  In my own experience, I’ve been into photography for several years and store all of my photos in my online Hightail folders, which amount to several gigabytes of data.  Knowing that I don’t need all of these folders available at all times, it would be extremely convenient to choose which folders I want stored on my computer at any given time. 


How to Use Selective Sync

The Selective Sync feature allows you to choose which folders you wish to sync to your computer(s).  To make use of this feature, you first have to download Hightail for Mac or Windows, which you can do by clicking below (this goes for new users, as well as users who already have a previous version of the Desktop App installed):




Once downloaded, run the install program and follow the installation instructions.


Selective Sync on Windows

If you’re downloading the application for the first time, once the application is installed and opened, a window will pop up, giving the option to select which of your online Hightail folders you want to sync to your computer


If you had a previous version of the Desktop App and have installed the newest version, click the Hightail icon in the System Tray, and click the Select Folders to Sync option.

Screen Shot 2013-08-27 at 10.43.01 AM.png


A window will pop up listing all of your online Hightail folders. Next to every folder synced to your computer will be a checked box, as shown below. 


To stop a folder from syncing to your computer, simply uncheck the box next to the folder.  Now, the folder will not be stored on your computer (and will be deleted from your computer if it was previously synced), but its contents will remain available online.



Selective Sync for Mac


Click the Hightail icon in the menu bar and scroll down to Select Folders to Sync.



Make sure you check the bubble next to Select folders to sync and uncheck the folders you don’t need stored on your computer.  Once you have the desired folders selected, click Sync Selected Folders.


The Selective Sync feature allows you to save disk space on your hard drive, while also giving you the flexibility to access all of the content in your online folders at your convenience!


Suggestions for future product features?  Post in our Ideas and Suggestions page so other users can vote on your idea!

by oifabio on ‎09-11-2013 02:16 PM

All this article to make us forget that syncing from other hard drive than the main system one is not possible. So no real "unlimitaded" storage. 

by faineoller on ‎11-16-2013 12:27 AM

I am assuming that to create ones own version of unlimited storage with Hightail – incrementally send files to yourself at your Hightail Uplink and select Never Expires. Those files are stored as "Backup" on the Hightail servers and available to you if you need them. I would suggest only doing this with completed projects or final version files otherwise you will have to constantly resend the revised version - which could be time consuming. Yes, you have to do this manually - its not automatic like the Hightail desktop app but unlike the Hightail desktop app - it gives you a redundant backup without taking up space on your local hard drive. 

by supportstat on ‎11-25-2013 12:57 AM

Yeah this is really good specially for paid subscribers... BUT you forgot to give the option of synching other drives other than the SYSTEM DRIVE.

by sanju2010 on ‎01-08-2014 11:53 AM

is there any option to select saparate drive rather than the system folder?


by Jon- on ‎03-02-2014 06:50 PM

I may just be an old man out of date -- but could you please give me a defination of just what is sync.  As I read between the lines above, if I relay on synced files -- the real file is on Hightail and only a temporary copy is on my computer.  If I end the sync for that folder, everything in that folder on my computer will be deleated -- although still available on the cloud.  So that tells me that the cloud is not a copy of my computer -- but my computer is a copy of the cloud.  The real permenant thing is no longer local, only a ghost copy unless I copy it out someplace outside of the synced files.  I assume if I delete a file on my computer in a synced file -- it will just be re-downloaded later.  If I delete it in the Hightail folder, it will be deleated also from my computer -- really gone. 


I guess that all makes sense to you young folks that trust vapour.  I have always seen the cloud as a back-up or archive to help out just in case -- not something to really be relied on.  I just watch too many businesses freeze for hours or days as their web connection goes down and nobdy can get to anything. 


I would appreciate someplace a real clear defination of what goes on with your sync program so I can use it in a way that I am comfortable with. 
The only real use I see for sync is to get past the lack of a convient batch download function.  I get 20 or so pictures sent to me and have to download them individually.  Sync would do that automatically for me -- but if I really want to save those pictures I will then copy them elsewhere on my system. 



by WordsAndMusic ‎04-10-2014 01:27 AM - edited ‎04-10-2014 01:30 AM

Serious problem.  Sync is not syncing.  There is no progress after days and days of that busy little icon.  Hightail is enabled to get past Firewall in every respect.  Meanwhile my online storage is getting used up.  Normally I wouldn't need to exceed 5 GB but now I have customer traffic backed up waiting for access.


Please advise URGENTLY how I can fix this.  Yes, I have selected folders to sync.  Yes, I have deleted redundant material from my account (though it has reappeared several times since confirmed deleted - no, I'm not even going to ASK about that one as it's not so urgent).  

How can I force sync when it tells me it is doing it but isn't?


Clarification:  Two audiofiles have downloaded and appear complete (on metadata - size, duration) except that they are not loading in playback software, also their icon is not showing a green tick, it is showing a red Hightail symbol, all of which suggests they are not properly finalised or something.  The only one showing a green tick is the one I downloaded manually to the desktop folder.  


by rayhanania on ‎06-19-2014 06:39 PM

Your system has gotten worse. I pay $49 a year, after being promised that I can upload and send files. But tehy don't download tomy computer. Seriously, you screwed uo YouSendit. It was the perfect system. Honestly, the new Hightail system is terrible. RAY HANANIA

by ia-ftp0624 4 weeks ago

Is it possible to sync in one directon?  For example, it would be nice to have the drag and drop feature using your local and then sync to the cloud system.  Once the file is uploaded you could delete from the local, but remain on the cloud.  I see this as a work around for not having a drag/drop option to the web-based UI.  Thanks.